LearnVerity support

Open your parent dashboard

Use the official parent login from a phone, tablet, Mac, or Windows computer. Sign in with the parent email used during student-device setup.

Enroll a new student

A parent begins enrollment in the LearnVerity Student Android app on the student's device. Enter the parent email, use the emailed six-digit code, review the privacy and monitoring disclosures together, and finish Android access setup. The newly enrolled student receives one 30-day free period. A trial does not create a charge unless the parent separately reviews and authorizes a paid plan.

Install or reconnect the Android student app

Use the LearnVerity Student installation link supplied with your family access. If you need that link, contact support@learnverity.com. Use the same parent email on the phone and at app.learnverity.com.

For a replacement phone or lost connection, verify the parent email and choose the existing student. Their learning history and original trial stay with that profile. Parents can disconnect a lost phone in the dashboard’s Device section.

Keep LearnVerity notifications on. If your parent chose supported-app activity reporting, also enable LearnVerity Accessibility access. Connection-status-only reporting does not require activity access. Open the student app and tap Refresh family connection. A confirmed connection means the server accepted the latest check-in.

Family expectations and agreements saved in the parent dashboard appear in the student app after refresh. Private parent activity notes remain in the parent account.

Update the Android beta without starting over

1. Open LearnVerity Student in Google Play using the Google account enrolled in the beta. Use your original tester invitation if you need to reopen its listing.
2. Tap Update when it is offered. Keep the existing app installed so its connection can be preserved.
3. Open LearnVerity Student, choose Family connection, and tap Refresh family connection.
4. In the parent dashboard, open Connected device and check the latest check-in and reported Android build.

A website update does not automatically replace the Android app. Find your installed version in Android Settings → Apps → LearnVerity Student. Newer beta builds also show their version at the bottom of the app. If no update appears, send support the app version and phone model; leave out private student content.

Keep family information safe

Email support@learnverity.com for general help. The LearnVerity team will review your message during business days and respond as soon as practical. Please do not email student conversations, screenshots, passwords, payment details, or school records.

Questions about plans or payments

Email billing@learnverity.com. Never send a full card number, security code, bank password, or a student's private information by email.