Delete a LearnVerity account
The verified parent who controls a family account can request deletion of the whole family account or one student profile. A student never needs to email private information to complete this process.
Send the request from the parent account email
Email privacy@learnverity.com from the email used for the parent dashboard. Include only whether you want to delete one student profile or the entire family account. If the request is for one student, include that profile's nickname. Do not send passwords, payment-card information, screenshots, AI conversations, or school records.
Start deletion requestIdentity verification
LearnVerity confirms that the request comes from the verified family owner before deleting information. If the parent cannot access that email, support will use a separate verification process and will never ask for the parent's password or a student's private AI conversation.
What deletion covers
A verified deletion removes the selected student or family profiles, device pairings and credentials, observed supported-app events, coverage history, consent records, parent-dashboard access, preferences, and ordinary alert-delivery records. LearnVerity aims to complete verified requests within 30 days. Limited security or transaction records may be retained only when reasonably needed for fraud prevention, disputes, or legal obligations.